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Error CF536 "No site name. Click here to reconnect"

Top :: Common Error Codes and Messages :

Problem:

When I enter my ParaChat room, I see an error message "Error CF536 No site name. Click here to reconnect." What does this mean?

Solution:

Be certain that your ParaChat applet HTML appears in your web page HTML source exactly as it appears in your order confirmation email. Review the ParaChat applet code in the HTML source of your web page to be certain that your publishing tool did not automatically convert these 3 ParaChat parameters:

...into parameters similar to:

If your publishing tool converted these parameters against your wishes, and you are unable to use your publishing tool to correct the parameters, you may wish to take one of the following actions:

1. Log into your server, and edit the web page using a text editor to correct the parameters to the original format found in your order confirmation email.

2. Remove the line breaks in the ParaChat code within your order confirmation email, converting the code into a single line. Use the single line of code to implement ParaChat in your web page using your publishing tool.

3. Generate and implement the IFRAME code in your web page instead of the APPLET code. To retrieve the IFRAME code for your ParaChat service, log into the service administration web page. Click the ROOMS tab and edit your room. Under "Display Room Codes" in the left navigation, click the "Room Link Code" link. Copy the code under "I-Frame Room Code" and paste it into the HTML source of your web page.

4. Contact the developer, host or provider of your publishing tool to request information about why their software is converting the parameters in your ParaChat code.